Returns & Refunds

Last updated: 26 October 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, email us at yoursleepserenity@gmail.com with your order number and clear photos or a short video of the problem. Please keep the item and its packaging until we have resolved your claim. Depending on the situation, we will arrange a replacement, repair or refund, and we cover any return postage. Most products also carry a 12 month warranty against faults, shown on the product page.

Change of mind

If you change your mind, contact us within 14 days of delivery before sending anything back. To be eligible, the item must be unused, unopened and in its original packaging. Return postage is paid by you, and a 10% restocking fee may apply. For hygiene reasons we cannot accept change of mind returns on opened pillows, bedding, sleep masks, ear plugs or other personal use items, or on gift cards.

Refunds

Once a return is approved, we refund to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Contact

Questions? Email yoursleepserenity@gmail.com and we will help.