Shipping policy
Last updated: 26 October 2026
Where we deliver
We deliver Australia wide. Selected products can also be delivered to New Zealand, and this is shown on the product page.
Dispatch
Our products ship from Australian warehouses. Most orders are dispatched within 1 to 2 business days of payment. We do not dispatch on weekends or public holidays.
Delivery times
Typical delivery times after dispatch:
- Metro areas: 2 to 5 business days
- Regional areas: 3 to 8 business days
- Remote areas: may take longer
- New Zealand (selected products): shown on the product page
These are estimates, not guarantees. If your order contains more than one item, items may arrive in separate parcels.
Shipping costs
Shipping is calculated at checkout. Standard shipping is free on Australian orders over $100.
Tracking
We email your tracking number as soon as your order is dispatched. Tracking can take up to 48 hours to update.
Remote postcodes
A small number of remote postcodes cannot be serviced for some larger items. If this affects your order, we will contact you and refund you in full.
Late or missing parcels
If your parcel has not arrived within the expected time, email us at yoursleepserenity@gmail.com with your order number and we will investigate with the courier and make it right.